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TerryWhite Chemmart shopfront

TerryWhite Chemmart has launched a Dispensary Excellence Program to its network, which it says is a key program that will further support TWC pharmacies in the year ahead

The program was launched last week via a series of online workshops outlining ways the TerryWhite Chemmart Health Development Team, led by newly appointed TWC Chief Pharmacist Brenton Hart, plans to help the network maximise the opportunities within the Seventh Community Pharmacy Agreement.

The Dispensary Excellence Program is a five-stage program which the pharmacy brand says is designed to optimise patient care, build loyalty, maximise dispensary profitability and capitalise on funding opportunities.

The workshops introduced the first stage of the program – the Dispensary Health Check – an internal due diligence process supported by the TWC field team for individual pharmacy assessment and tailored action plans.

“Every pharmacy needs to be conscious of their own unique impacts expected in year one of the 7CPA,” Mr Hart said.

“The Dispensary Health Check is a critical first step for our network to really maximise the funding available on the table.

“Unless we do that, we potentially run the risk of negatively impacted commercial outcomes in some of our pharmacies, but it also give us the momentum to deliver on our commitment to be Experts in Care and continue our push for the expansion of our scope of practice.”

TWC Network Partner Kellie Saunders from TWC Cheltenham in Victoria has already given the program her tick of approval.

“The pharmacy environment is changing at a frenetic pace so it’s great to have these programs help keep our heads above water,” she said.

“I found the first workshop this week to be both informative and inspiring giving us the exact motivation we need right now to get back to ways we can help our customers get the most out of their medicines and live a healthy life.”

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