Pharmacy group sends records to random

A woman has reportedly been sent a package of hundreds of patient prescription records

The UK’s Manchester Evening News reports that the unnamed woman, who lives near Elgin, Moray in Scotland, was sent a package of scripts from both GP surgeries and dental practices.

The woman said that the package, from Lloyds Pharmacy, was addressed to her by name, with her address and telephone number.

It contained a shopping bag in which was “a stack of hundreds of prescriptions from places like Bedfordshire and Milton Keynes”.

“It’s got patients’ names, ages, home addresses, the practices they’ve been to and what they’ve been prescribed,” she told Search and trends writer Jessica Sansome.

“They’re handwritten. It’s quite worrying.

“It’s all confidential information, plus how they’ve got my address to begin with. It’s bizarre.”

The box also had “Delivery of Data to NHS on behalf of Lloyds Pharmacy,” written on it.

The News suggests that the box was intended to be delivered to an NHS address in Bolton, greater Manchester.

A spokesperson for the pharmacy chain told the News that after it completed an investigation, the mistake was put down to courier error.

“The prescriptions were secured by our Data Protection Officer within 24 hours and we’re pleased to confirm that this was not a reportable data breach,” they said.

“We have spoken to the courier provider who have conducted an internal investigation and assured us that steps have been taken to prevent this from happening again.”

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