RB ordered to remove Nurofen Specific Pain products


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Reckitt Benckiser has been ordered to remove its Nurofen Specific Pain products from retail shelves within three months, following a Federal Court decision that the company had engaged in misleading conduct over the range.

Reckitt Benckiser represented that the Specific Pain products – Nurofen Back Pain, Nurofen Period Pain, Nurofen Migraine Pain and Nurofen Tension Headache – were each formulated to treat a specific type of pain, when the products are identical.

The court found that Reckitt Benckiser made misleading representations on the packaging of each Nurofen Specific Pain product, and on its website www.nurofen.com.au, that each product:

  • was formulated to treat a particular type of pain; and
  • solely or specifically treated a particular type of pain.

 

Each product contains the same active ingredient, ibuprofen lysine 342mg, and is no more effective at treating the type of pain described on its packaging than any of the other Nurofen Specific Pain products.

Reckitt Benckiser admitted that it had engaged in the contravening conduct and consented to the orders made by the Court.

“The ACCC took these proceedings because it was concerned that consumers may have purchased these products in the belief that they specifically treated a certain type of pain, based on the representations on the packaging, when this was not the case,” ACCC Chairman Rod Sims says.

“Truth in advertising and consumer issues in the health and medical sectors are priority areas for the ACCC, to ensure that consumers are given accurate information when making their purchasing decisions.”

“Any representations which are difficult for a consumer to test will face greater scrutiny from the ACCC,” Sims says.

“The retail price of the Nurofen Specific Pain Products was significantly higher than that of other comparable analgesic products which also act as general pain relievers.

“Price sampling conducted by the ACCC before the proceedings were commenced indicated that the  Nurofen Specific Pain products were being sold at retail prices almost double that of Nurofen’s standard ibuprofen products and the general pain relief products of its competitors.”

The Court ordered that Reckitt Benckiser remove the Nurofen Specific Pain products from retail shelves within three months. The court has also ordered that Reckitt Benckiser publish website and newspaper corrective notices, implement a consumer protection compliance program, and pay the ACCC’s costs.

The ACCC has agreed an interim packaging arrangement with Reckitt Benckiser for use following the removal of these products. This will clearly disclose to consumers that the products are equally effective for other forms of pain.

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