Willach has opened the doors to its new $500,000 training facility in Burwood, east of Melbourne.
The 1000sqm site is more than double the size of Willach’s previous premises in Richmond, comprising a 400sqm training facility and showroom as well as 600sqm of warehouse space.
Managing director of Willach Australia John Koot says the move is a reflection of the company’s strong growth since it entered the market a decade ago.
“We recognise that the value for our clients lies in our people and the support and training they offer, which is why we choose to invest in those things over anything else. We believe this delivers us far greater credibility than any gimmicks or paid endorsements,” Koot says.
“We are company-owned and established in the Australian market, not a distributor, so our customers know they can rely on us to deliver a steady supply of products and services.
“This facility is a real point of difference for us and a demonstration of our commitment to being around for the long term and providing our customers with the best ongoing support.”
Global CEO Dr Jens Willach, a fourth-generation member of the Willach family, and International Business Development Manager Albert Juenger made the trip from Germany to visit the new facility in November.
“I can say with confidence that this is definitely Willach’s best facility globally – and will no doubt serve as a reference point for upgrading some of our other key centres,” Dr Willach says.
“It is truly a facility I am proud of and that Willach Australia should be proud of.”
Willach will train new and existing clients at the site, educating them about improving the workflow in their dispensaries and handling the change management process.
“The training facility is a purpose built example of what an efficient and effective dispensary should look like and how it should function. Housing complete automated, non-automated and hospital dispensary set-ups, along with an in-house design studio, it will be a valuable training tool for pharmacy owners, their staff and our industry partners,” Koot says.
“More than just product training, we are now able to provide complete workflow and ‘dispensary role’ training for pharmacies as well as interactive dispensary workflow and design workshops for our industry partners.
“Having already had the pleasure of hosting a few partner workshops and client sessions, we are thrilled with the feedback we have received.”
Stock holding has also increased, with the warehouse storing Willach’s full range of parts and accessories, shelving and drawer systems and CONSIS robots. With its products readily available, Willach is now able to supply new customers with complete dispensary solutions almost immediately.
Willach has now surpassed 800 solutions, both automated and non-automated, installed in Australian pharmacies. It currently employs 20 people, with 12 staff members now based at Burwood.
Willach has relocated to: Building 11, 15-21 Huntingdale Road, Burwood VIC 3125.
All other contact details remain the same.