abusive customers
Dealing with aggression in pharmacy
By helping to understand the nature of a person’s behaviour, this article, together with the accompanying CLASHED Action Plan, aims to provide measures to help pharmacists manage and mitigate aggressive …
‘No person should be subject to abuse in doing their job’
One state is examining strengthening its sentencing for assaults against frontline health and retail workers, in a move welcomed by pharmacists The Tasmanian government has opened consultation on an amendment …
Fake news and aggression in the pandemic
Researchers examine the rise of false information about Covid, as it happened…and what that meant for pharmacists and their safety This is the seventh and final article in a series …
‘It causes trauma for staff’
Australians are being told to complain to pharmacy workers if they see Guild campaign materials about double dispensing… an added stressor burnt-out pharmacists really don’t need, says one sector leader …