communication
Under investigation
What complaints do the public make about pharmacists? And how do these complaints differ from other health professions? Newly published research has shed light on the demographics of complaints about …
An end to paper
Eliminating paper-based messaging in healthcare is now a step closer, says the Australian Digital Health Agency Following a successful trial in 2018, the Agency has now confirmed that it is …
Clinical tips: Language, culture and medicines
Language and culture doesn’t have to be a barrier to communication about health and medicines, writes Karalyn Huxhagen When interacting with patients/consumers it is important that they understand the pharmacist …
Clinical tips: discharge from hospital
When patients are discharged from care, what role do pharmacists play… and what role could they be playing? asks Karalyn Huxhagen Pharmacists of all callings touch the patients who are …
Are you managing the media?
What are six common mistakes pharmacies are making with their social media? Sarah Rendell from Peak Strategies identifies them In Australia according to Sensis almost eight in ten people now …
Proprietor pharmacists cannot delegate professional obligations: PDL
Some interstate pharmacy owners have never visited their businesses, PDL warns In its latest practice alert, PDL says that several incidents reported to it in recent months have exposed some …
An independent responsibility
Prescribers often see a query about a script from a pharmacist as a challenge… so how can pharmacists best navigate these difficult situations? Gary West, professional officer at PDL, presented …
Research Roundup
Debbie Rigby takes a look around at recent research news Deprescribing conversations: a closer look at prescriber–patient communication Exploration of initiation, style and content of patient and healthcare provider communication …
Making your voice heard
Pharmacists need to stand up for themselves and their patients, writes Carlene McMaugh… but how? Assertiveness is defined as having confidence in your statements or beliefs, or defending, upholding or …
Strip back to the basics
Recent debate over who is responsible for the short supply of urine strips reveals some truths about health communication in pharmacy, says Glenn Guilfoyle Avid readers of the trade press …
‘Antiquated and unreliable’ tech must go
They’re out of date and insecure, says the Australian Digital Health Agency: so it’s time to stop using fax machines to share patient information The Agency, with the Medical Software …
Drop the jargon
Simplifying your language will help patients better understand what you are trying to say Six out of 10 Australians have low health literacy. How often do you drop complex terms …