communication
Sell benefits, not features
Finding an emotional connection with the patient offers the opportunity to move beyond a transactional interaction, says Glenn Guilfoyle Selling features-advantages-benefits has been around since Noah came off …
Verbal confrontation leads to notification
A pharmacist allegedly acted in a rude, aggressive manner towards a person and their family member, an at-risk patient—resulting in a notification The Pharmacy Board has published a case study …
Fighting the dragon
Angelo Pricolo opens up about how the death of a young patient focused his approach to helping find support Working part-time in the inner Melbourne suburb of North Fitzroy was …
The week in review
As we get into the swing of 2021, issues around questioning worrying scripts, rural maintenance and the COVID-19 vaccine have come into play this week A pharmacist has been reprimanded …
Masked: study highlights communication awareness
Face masks are making it harder to communicate – especially with pharmacists, doctors and nurses, a study shows A new study by researchers from the University of Manchester has found …
COVID 19: is there a silver lining?
We all know about the challenges that 2020 has brought, but have this year’s events had a silver lining for pharmacy? Leading UK pharmacy academic Christine Bond thinks there have …
The week in review
COVID-19, vaccination and downscheduling all made the headlines in pharmacy this week COVID-19 continues to dominate the news, with two more Victorian pharmacists diagnosed with the illness… bringing the total …
‘This program gives them something to look forward to.’
To help reduce social isolation among older patients, WA intern pharmacist Tahlia Parisella set up a pen pal program between patients at her Bicton pharmacy and a local primary school …
‘Complex and overwhelming:’ medicines and CALD backgrounds
The safe use of medicines within multicultural communities is the main focus of Multicultural Health Week this year The NSW Department of Health cited research that shows that people from …
Under investigation
What complaints do the public make about pharmacists? And how do these complaints differ from other health professions? Newly published research has shed light on the demographics of complaints about …
An end to paper
Eliminating paper-based messaging in healthcare is now a step closer, says the Australian Digital Health Agency Following a successful trial in 2018, the Agency has now confirmed that it is …
Clinical tips: Language, culture and medicines
Language and culture doesn’t have to be a barrier to communication about health and medicines, writes Karalyn Huxhagen When interacting with patients/consumers it is important that they understand the pharmacist …