communication
The importance and skill of saying no
When a pharmacist is unable to fulfil a patient’s request for a particular medicine or service based on their professional opinion and legal and ethical obligations, it is important that …
Ditching the fax
They can be in insecure locations, they’re prone to user error and there’s the possibility of image degradation and interception – so why is this obsolescent technology “still going strong”? …
Watch: Ask the regulator – Pharmacy Council lifts the lid on the top five issues
Our Pharmacy Council insiders answer your questions on the key areas of complaint to the NSW regulator, and how to prevent regulatory action Caroline Diamantis, pharmacist, pharmacy owner and Pharmacy …
High pressure system
In the face of unrelenting stress on pharmacists and their teams, Bruce Annabel and Mal Scrymgeour offer six tips to help you create the right atmosphere to handle the pressure …
When communication blows up…
Pharmacist and leadership coach Chantelle Turner provides four ways to still create a good outcome when faced with a communication breakdown In a recent situation, I was reminded that regardless …
Sell benefits, not features
Finding an emotional connection with the patient offers the opportunity to move beyond a transactional interaction, says Glenn Guilfoyle Selling features-advantages-benefits has been around since Noah came off …
Verbal confrontation leads to notification
A pharmacist allegedly acted in a rude, aggressive manner towards a person and their family member, an at-risk patient—resulting in a notification The Pharmacy Board has published a case study …
Fighting the dragon
Angelo Pricolo opens up about how the death of a young patient focused his approach to helping find support Working part-time in the inner Melbourne suburb of North Fitzroy was …
The week in review
As we get into the swing of 2021, issues around questioning worrying scripts, rural maintenance and the COVID-19 vaccine have come into play this week A pharmacist has been reprimanded …
Masked: study highlights communication awareness
Face masks are making it harder to communicate – especially with pharmacists, doctors and nurses, a study shows A new study by researchers from the University of Manchester has found …
COVID 19: is there a silver lining?
We all know about the challenges that 2020 has brought, but have this year’s events had a silver lining for pharmacy? Leading UK pharmacy academic Christine Bond thinks there have …
The week in review
COVID-19, vaccination and downscheduling all made the headlines in pharmacy this week COVID-19 continues to dominate the news, with two more Victorian pharmacists diagnosed with the illness… bringing the total …