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Your 5 pharmacy moments of truth
Glenn Guilfoyle outlines 5 critical customer ‘moments of truth’ by which you will be continually judged, but which could become your ‘wow’ factors With everything that is changing in the …
The 3 Ps of POS
What can pharmacies do to sort out the three Ps of point of sale: Position, Purpose, Presentation? Simon Gerrits of Pharmacium has some tips Many pharmacies point of sale counter …
The art of compromise
Counter configuration versus service specialisation: a critical pharmacy juggling act, says Glenn Guilfoyle From the myriad compromises and juggling acts we see pharmacists and their teams needing to live with, …