Posts in tag

customer engagement


By helping to understand the nature of a person’s behaviour, this article, together with the accompanying CLASHED Action Plan, aims to provide measures to help pharmacists manage and mitigate aggressive …

Transformational vs transactional : how would your customers describe their visit to your pharmacy? Glenn Guilfoyle and Marta Stybowski break down the steps to ensuring a better patient experience  One …

Are your marketing campaigns working for your pharmacy? If they’re not, then there may be one crucial mistake you’re making, says Sarah Rendell I recently had a catch up with …

As we begin a new financial year, it’s time to correct a mistake made by many pharmacies, says Sarah Rendell of Peak Strategies  I am fully aware that the pharmacy …

Did you know that your existing customer base is possibly your business’ greatest hidden asset? Customer experience expert Amanda Stevens tells us more During APP2023 Amanda presented a session titled: …

One of Australia’s biggest problems is a huge opportunity for pharmacy to help, writes Vanessa Lontos Medicines are the most common treatment used in health care and contribute to significant …