Posts in tag
customer relations
Never underestimate the power of trust
The concept of trust is crucial to how consumers respond to what their pharmacy offers them, as well as the long-term future of our profession, writes Gerard Stevens Trust is …
Making your voice heard
Pharmacists need to stand up for themselves and their patients, writes Carlene McMaugh… but how? Assertiveness is defined as having confidence in your statements or beliefs, or defending, upholding or …