Guilfoyle
Shining your light
How to find the attitude and language you need to make your pharmacy a women’s health ‘beacon’? Glenn Guilfoyle provides some tips So you are looking to increase your pharmacy’s …
Ditch the motherhood statements
Pharmacies are being ill-served by generic mission statements written up by their banner group head office, says Glenn Guilfoyle Too often when I ask an owner to have a look …
Accelerating your services
Sorting out your pharmacy’s workflow is crucial to transforming its health services and value to patients say Glenn Guilfoyle and Paul Jaffar There is much ado about the advent of …
Strip back to the basics
Recent debate over who is responsible for the short supply of urine strips reveals some truths about health communication in pharmacy, says Glenn Guilfoyle Avid readers of the trade press …
Minutes and seconds lead to dollars & sense
How can you add two and a half minutes to your customer’s experience, and benefit your business? Glenn Guilfoyle explains The Next Level Australian service standard industry data reveals that …
Facing the public
From 1 February you will face objections – you and your staff need to maintain equanimity and learn to LARF, say Glenn Guilfoyle and Paul Jaffar We have all seen …
What’s the best option?
Cost cutting on wages versus investing in companion selling to get results: do the simple math, it’s a no brainer, says Glenn Guilfoyle As I travel this big country of …
Making the most of the upcoming peak period
What’s in a name? There are some key acronyms you need to remember to get your pharmacy fully geared up for the peak season, says Glenn Guilfoyle As pharmacy owners, …
Are we heading in the right direction?
Does all the change in the pharmacy landscape mean we are moving on the right path? Some data indicates otherwise, says Glenn Guilfoyle End of financial year data collected …
Self selection vs counter conversation
What is your strategy? How does your performance compare to strategy? asks Glenn Guilfoyle Bruce Annabel has recently written some insightful pieces around the commercial and strategy comparisons between the so-called …
The golden triangle
Glenn Guilfoyle explains how to link a forward pharmacy service model to your rostering and commercial target setting This is THE new golden triangle of pharmacy: your forward pharmacy model, …
An Unexpected Journey II
Five things you must get right to lead your team on the change journey to a successful forward pharmacist service model 3. Communicate THE biggest mistake we see around change …