Posts in tag
mystery shoppers
Unreliable self-reporting in mystery shopper study
Pharmacists and pharmacy staff are not very reliable at self-reporting their own behaviour during non-prescription medicine consultations, study finds Researchers from the University of Sydney’s Pharmacy School recently sought to …
A closer look at the referral secret shopper survey
A mystery shopper paper which criticised pharmacy referral behaviours needs to be seen in its true perspective, says the College The Australian College of Pharmacy says that the secret shopper …
Mystery shoppers reveal pharmacy’s issue with CMs
A CHOICE study published on Monday reveals what happened after the consumer advocacy group deployed mystery shoppers to the prescription counters of 240 pharmacies across Australia CHOICE commissioned a mystery …