Posts in tag

patient engagement


This interactive discussion will focus on practical ways to deal with a patient who is agitated, angry or abusive. It will provide some steps that can be taken to: keep …

A young British woman says she was laughed out of a pharmacy after presenting what she says was the first script in the UK for medicinal cannabis UK woman Carly …

The concept of trust is crucial to how consumers respond to what their pharmacy offers them, as well as the long-term future of our profession, writes Gerard Stevens Trust is …

Patients who feel unable to assert themselves in the presence of health professionals negotiate as if they are being held hostage, says new research Some patients fear speaking up and …

Imagine if you could end each work day knowing you had made a real difference in just one person’s life? Marina Holt shares a patient’s story As pharmacists, our job …

Have you been receiving complaints from patients or noticed stockpiling behaviour as the codeine upschedule date approaches? This week, the Extended Hours Pharmacies Association (EHPA) urged its members to invite …

Simplifying your language will help patients better understand what you are trying to say Six out of 10 Australians have low health literacy. How often do you drop complex terms …

How can robotic pharmacy kiosks, remote counselling, smart pills and sensors engage patients? asks Dr Angel Gonzalez In my last article, I discussed how ‘fully engaged’ or ‘activated’ patients have …