Posts in tag

service


It’s time to move Australian community pharmacy to a new payment model that rewards time spent with patients, but how would it work? Current pharmacy dispensing-based payment models disincentivise patient …

Counter configuration versus service specialisation: a critical pharmacy juggling act, says Glenn Guilfoyle From the myriad compromises and juggling acts we see pharmacists and their teams needing to live with, …

How can you add two and a half minutes to your customer’s experience, and benefit your business? Glenn Guilfoyle explains  The Next Level Australian service standard industry data reveals that …

Is a pharmacist a provider of health services? One tribunal has had its say  According to a recent legal ruling, one particular pharmacy at least may not be primarily a …

Securing pay for services is vital to the profession’s future and ensuring young pharmacist retention, says rising Guild identity Pharmacy’s future viability requires it to find ways of tying increased …

Report card reveals how Australia’s pharmacists are falling behind in the medical services they are funded to provide The PSA has released a report card on the level of services …

What is your strategy? How does your performance compare to strategy? asks Glenn Guilfoyle Bruce Annabel has recently written some insightful pieces around the commercial and strategy comparisons between the so-called …

How to get professional service right in six easy steps. Glenn Guilfoyle explains (part 2) Click here for part one of this article Step 4 – do another observational, manual sample count …

How to get professional service right in six easy steps. Glenn Guilfoyle explains A recent AJP article, We take a look at 12 key business-related findings and statistics from the 2016 UTS:Pharmacy Barometer, …

A serivce-based, forward pharmacy model is a no-brainer…or is it? asks Glenn Guilfoyle As a stakeholder in the retail pharmacy industry it has become nigh on impossible to be unaware …

The prestigious Guild Pharmacy of the Year Award is set to be announced at next week’s APP2016 conference on the Gold Coast: in this series, AJP profiles the finalists At …