Videos
Turn customers into advocates or lose battle for relevance
Did you know that your existing customer base is possibly your business’ greatest hidden asset? Customer experience expert Amanda Stevens tells us more During APP2023 Amanda presented a session titled: …
Uncertainty lies ahead
Community pharmacies have yet to see the impact of rising interest rates on their retail performance, says business specialist John Thornett But when this impact does start to be felt …
Practicing at the cutting edge of medicine
Kate O’Hara, SHPA vice president, speaks about workforce issues, scope of practice, medication charting and the opportunities in hospital pharmacy “Hospital pharmacy is a unique opportunity for pharmacists. You can …
Multidisciplinary role the future for full scope: Minister
Federal minister and pharmacist Emma McBride speaks about increasing the profession’s scope of practice and on strategies to address healthcare workforce and access issues The COVID-19 pandemic “really emphasised” the …
‘It’s not about retail, it’s about a health experience’: Ouyen Pharmacy
The team’s efforts have resulted in a 40% growth rate in two years – and a Highly Commended award as finalists of Pharmacy of the Year 2023 When business partners …
We can’t just switch off 7CPA programs – Butler
May’s federal Budget will provide answers to several questions relating to the pharmacy sector, Mark Butler, the Minister for Health and Aged Care says Speaking during a doorstop interview at …
WholeLife Pharmacy Cairns wins POTY for Excellence in Business Management
Differentiation, customer service, and investment in staff are what set this innovative pharmacy in tropical Queensland apart from others Just a tiny fraction of the 65-strong team at WholeLife & …
Unique challenges and innovation: POTY winner Thursday Island Pharmacy
In many ways Thursday Island pharmacy is the same as every other pharmacy in Australia – their patients ‘just happen to live on 18 different remote islands’ This unique geography …
Rents hit by inflation
Spike in rural rental prices revealed by report, while inflationary pressures are hitting rents especially hard in one state While the status quo has been maintained in terms of …
‘So excited, happy and honoured’: IOTY 2021
2021 MIMS/Guild Intern of the Year Firouzeh (Fi) Farihi Zadeh tells us about her journey from Iran to Australia, and her career change to pharmacy while bringing up a young …
From Earth to space and back again: sustainability with Dr Dianne McGrath
To the individual, sustainability can seem overwhelming; we may not see the wood for the trees, but we can simply care for the single tree right in front of us …
Addiction: how do we minimise harm?
Angelo Pricolo hosts a panel of experts who answer our readers’ questions about addiction medicine and pharmacy’s role in harm minimisation AJP invited a panel of leading addiction medicine experts …