Holding your head up high: restoring professional confidence after experiencing an incident

Normalising the process of healthcare mistakes and acknowledging that it may feel uncomfortable and hard, is a way in which a pharmacist can take back control of the situation. By Amy Minion BPharm MBA, Professional Development Pharmacist, PDL and Jack Janetzki PhD, BPharm(Hons), GradCertPharmPractInt, MPS-AACPA, PDL Local Advisory Committee member Learning Objectives After completing this