A new contender

Terry White shopfront

After nearly one year of My Chemist topping customer satisfaction for pharmacy, Terry White has stolen the crown

Terry White Chemists has reached 90% customer satisfaction, earning it the top spot as Pharmacy of the Month for June 2017, according to Roy Morgan Research.

The pharmacy chain has been climbing its way up the rankings, while My Chemist ratings have seen a slight downward slide, from 91% in March to 90% in April and May, and now below TWC’s rating in June.

Before June, My Chemist topped the Roy Morgan customer satisfaction rankings for 11 months in a row in the Retail (Chemist/Pharmacy) category – placing first in every month since July 2016.

This June it placed second, with Chemmart Pharmacy and Chemist Warehouse in third and fourth place, and Priceline Pharmacy at fifth place.

Before My Chemist began its winning streak back last July, Soul Pattinson had dominated the rankings in 2015 and 2016, with Discount Drug Stores and Amcal making short-lived appearances.

Guardian Pharmacy dominated 2014 and 2013 for customer satisfaction.

This is the first time Terry White Chemist has been named Roy Morgan’s Pharmacy of the Month for customer satisfaction ratings.

However it has appeared in the top five for a long time.

Each monthly ranking is based on a sample of nearly 9000 Australians – with the data used as the input into determining the winners of the annual Roy Morgan Customer Satisfaction Awards.

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