Boots moves dispensary assistants to advisor role


women in pharmacy: pharmacist with a woman with baby

Boots UK is set to change the role of its dispensing assistants, moving them to the new “pharmacy advisor” role over time.

Boots says the move will to allow dispensing teams and healthcare teams to work more closely and flexibly, and to further allow the pharmacist to spend more time with patients and customers.

Pharmacy advisors will use their expertise and knowledge gained as a dispenser to take an active role in helping patients face to face, says the pharmacy giant.

It’s planned that the advisors will support pharmacists by working across both the dispensary and healthcare counter, spending more time getting to know patients and addressing their individual needs.

“Supporting more of our pharmacy colleagues to deliver face to face patient and customer care is vital to achieving our ambition for pharmacy to play a greater role in offering services that make a real difference to our patients’ health and wellbeing,” says Marc Donovan, chief pharmacist at Boots UK.

The NHS is at a time of great change, and we know that pharmacy can do more.

“We are investing in our people, and ensuring that more of our pharmacy teams have the skills they need to support pharmacists in delivering higher levels of care for our patients and customers, while also making sure that our dispensaries continue to provide levels of care and convenience our customers expect.”

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