Celebrating the positive


Cooleman Court Pharmacy, Pharmacy Catalyst Professional Services Pharmacy of the Year 2019 with instigo’s Andrew Pattinson and Bianca Havukainen.

Over 100 delegates attended the Pharmacy Catalyst 2019 Conference, held in Melbourne this month

Community pharmacy consultants instigo recently held a three-day annual member conference in Melbourne, with the theme of ‘Excellence in independence’.

Pharmacy Catalyst is a banner group for independent pharmacies managed by instigo.

Influential key note speakers including Dr Norman Swan, retail specialist Roger Simpson, leadership speaker Lisa McInnes-Smith, industry specialist Joyce McSwan, and inspirational speaker and pharmacist Peter Thurin.

The 2019 Guild Pharmacy of the Year winners Flannery’s Pharmacy Forbes, and 2018 Guild Pharmacy of the Year winners Southcity Pharmacy Wagga Wagga were also present.

Their respective teams shared insights into what they are doing to forge their businesses into new areas, and insights into services they see present the next phase of opportunity for their community pharmacy.

Michael Flannery, Flannery’s Pharmacy & Pharmacy Catalyst Director (centre) with Gary McCaw and Andrew Lock from the Australian Himalayan Foundation.

Michael O’Reilly, a partner in Southcity Pharmacy, celebrated the positive energy and focus that these events create.

“Prior to joining this group we felt we were in the minority of the industry looking to build a pharmacy with health services and community at the very core. Being part of this group has expanded our thinking and the instigo team has supported us to implement new initiatives,” he said.

The event was a great success, instigo General Manager Andrew Pattinson told AJP, with a range of informative and inspiring topics including ‘Innovation within the healthcare industry’, ‘Leading your team to excellence’, ‘Retail insights’ and the ‘Importance of personalisation’.

Flannery’s Pharmacy and Southcity Pharmacy with Guild President George Tambassis, as well as Lisa Benton from Orana Mall Pharmacy – the Pharmacy of the Year winner from 2013.

“A highlight of the dinner was a celebration of the culmination of fundraising activities by the Group to re-build a school in Nepal – the Shree Basakhali Secondary School,” said Mr Pattinson.

“Personal messages of thanks from both Peter and George Hillary, the son and grandson of Sir Edmund Hillary, were delivered on behalf of the Australian Himalayan Foundation.

“The Group is now putting together a ‘coalition of the willing’ to visit the school in Nepal with some members aiming to trek on to Base Camp.”

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