Conflict at the coalface

Gary West presents at APP2020
Gary West presents at APP2020
Pharmacists are being “smashed” on the frontline serving patients during the COVID-19 crisis, says PDL Professional Officer Gary West Even more so than usual, pharmacists need to consider how they manage conflict in their workplaces, whether with difficult and upset customers, prescribers, or colleagues, he told delegates at the APP Online conference on the weekend.

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