CWH partners with DoorDash


The discount pharmacy giant will be able to deliver to some homes in under 24 hours

Pharmacy retailer Chemist Warehouse and on-demand delivery platform DoorDash announced the new partnership on Friday.

DoorDash typically operates as an online food ordering and food delivery platform, with a network of drivers that reaches over 80% of Australia’s population.

The partnership means that Australians located in areas serviced by DoorDash will be able to have pharmaceuticals delivered to their house within 24 hours via its white label delivery service Drive.

DoorDash said the partnership is indicative of a wider trend that has seen bricks-and-mortar retailers struggle to adapt to the surge in demand for deliveries and evolving consumer expectations.

“The pandemic has seen online retailers, particularly in the pharmaceutical sector, faced with an accelerated shift in consumer behaviour, with many preferring online deliveries over going out to the store,” said Chase Gardner, Head of Enterprise Partnerships at DoorDash Australia.

“This is coupled with increasing expectations for fast delivery options, which many retailers simply don’t have the infrastructure or resources to accommodate as quickly as they’d like.

“A partnership with DoorDash allows merchants to leverage our existing technology and widespread driver network to ease the strain on their resources, while giving them the opportunity to grow and meet increasing demand.”

Chemist Warehouse will be offering free DoorDash delivery from Friday 27 August to Sunday 5 September to celebrate their “landmark” partnership.

Chemist Warehouse Director Mario Tascone said the company is excited to be partnering with DoorDash and offering free delivery during the promotion.

“We’re thrilled to be launching this campaign nationally with DoorDash,” said Mr Tascone.

“We’re supporting our customers to ‘Stay Home, Stay Safe and Stay Healthy’ with access to free fast delivery, at a time when they need it most.”

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