In 2016, the average Discount Drug Stores pharmacy achieved 30% more cases than the average Australian pharmacy according to GuildCare PPI statistics
DDS says it has also achieved 32% higher patient adherence, supporting better patient outcomes, and increased its script volume by approximately 3.5% in 2016, in a largely flat market.
Discount Drug Stores’ General Manager Doug Kuskopf-Dallas credits the brand’s commitment and support of its stores to the continued success of its professional services program.
“While many brands promote professional services, Discount Drug Stores is one of very few who actually deliver on this, and the strong results we’ve seen over the past two years is a testament to our ability to deliver exceptional services to our customers,” Mr Kuskopf-Dallas says.
“We have seen such great outcomes because we deliver the support tools, training programs, and now focus on workflow solutions which enable our stores to spend more time with their customers and deliver a wide array of professional services.
“We also work to develop our own health services programs, clinics, and health awareness campaigns on top of the standard professional services you expect from pharmacies like MedsChecks and pharmacist vaccination programs.”
Discount Drug Stores place a significant focus on its professional services to deliver the highest and strongest standard of healthcare advice to its customers.
Discount Drug Stores national professional services manager and pharmacist Stephenie Shea says the company’s ability to develop programs which meet the changing needs of customers has been integral to the success of the professional services.
“These health services allow Discount Drug Stores’ pharmacists to have more face time with their customers and provide them with a higher level of advice to meet patient needs,” Ms Shea says.
“We have a team of qualified pharmacists who work closely with all of our stores and provide monthly analysis reports to help them identify and maximise their PPI opportunities and deliver leading quality healthcare advice to customers.”
Discount Drug Stores also works to develop regular health clinics and service programs which meet Pharmacy Trial Program (PTP) requirements.
“Some Discount Drug Stores were selected to participate in the PTP trial, but we developed a national Diabetes Care Clinic in 2016, where all our pharmacists were trained to conduct structured consults which focused on the screening and management of Type 2 diabetes, and provide support for customers with Type 1 diabetes,” Ms Shea says.
“We are confident that our pharmacists are ready and equipped to roll out the program and deliver leading-class diabetes management services to customers because the clinic design mirrored that of the PTP trial requirements.”
Having achieved year-on-year success, Discount Drug Stores sees its professional services offering as an opportunity to build customer service and relationships and continues to find new ways for its pharmacists to spend more time with customers.
Discount Drug Stores will continue to leverage its successful services program to improve health outcomes for customers and local communities.