DDS expands health food concept

DDS dispensary

Discount Drug Stores is set to partner with FRED NXT for its new retail platform

Discount Drug Stores announced a range of new retail concepts and technological advancements at its 11th national conference on the Gold Coast this week, which it says are set to change the game for the evolution of the brand.

This included the launch of the brand’s new health foods concept, the rollout of its Next Generational Retail Platform powered by FRED NXT, and the launch of the DDS Retail Academy.

The brand announced two new retail models offering current owners, franchisees and potential owners a broader, more diverse array of options to deliver healthcare advice and solutions to patients and the local community.

These include incorporating its new health foods concept into a ‘store within a store’, and a new pharmacy and health foods big box model, offering traditional pharmacy products and services along with a wide ranges of health foods and organics for a more holistic health offering.

With five big box concept stores for the health foods concept already open across Queensland, and two Discount Drug Stores implementing the ‘store within a store’ concept in Western Australia, Discount Drug Stores has already seen the new category drive significant growth and is set to integrate the holistic healthcare concept across a number of existing stores in its network.  

Douglas Kuskopf-Dallas, General Manager of the Sigma Discount Pharmacy Retail Group, says its launch of its health food concept is the evolution of the brand.

“Continuing with our focus to provide the highest standard of healthcare advice and delivering industry leading professional services, our goal is to become a total holistic healthcare destination supporting overall customer wellness,” said Mr Kuskopf-Dallas.

“Health benefits are a major driver for increased spending by organic purchasers. We’ve identified a clear gap in the market and our health foods concept is our response to meet a growing customer demand for organics and health foods, and widen our ability to provide holistic healthcare beyond dispensing drugs and health clinics.”

In the last 12 months, the brand has supported several initiatives across its network of members, including its first drive-through pharmacy in Canberra and a 24-hour pharmacy in Western Australia, which were designed to broaden the pharmacies’ ability to provide additional services and support for its patients.

“The opening of our first drive-through pharmacy and 24 hour store is just an example of our mission to provide innovative and industry-leading concepts to ensure we stay ahead in a constantly changing industry,” Mr Kuskopf-Dallas said.

Backed by Sigma, Discount Drug Stores continues to increase its technology ventures with advancements in the pipeline including projects to improve inventory management, CarePro, MedAdvisor and Doctors on Demand.

“Following trials, we are also preparing for the rollout of our Next Generation Retail Platform, powered by FRED NXT, which has easily integrated into our preferred systems, and allows our stores to go paperless with a range of processes to give our staff the ability to better manage front-of-shop operations,” Mr Kuskopf-Dallas said.

“In the past 12 months we’ve also rolled out a number of programs across our network to provide additional support and advice to our customers, including the MedAdvisor Health Services Hub, connecting customer to pharmacies through a smart device to provide automatic details of medication and scripts, and Doctors on Demand, which gives patients access to doctors anytime.”

This year will also see the brand roll out a host of new training programs for retail staff including Discount Drug Stores’ Retail Academy to upskill retail teams and enhance the customer retail experience.

Discount Drug Stores will also continue its fundraising efforts for charity partners, Free2Be and Assistance Dogs Australia, having raised over $430,000 to date.

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