Dedicated retail manager awarded


Erin Long and Phil Smith.
Erin Long and Phil Smith.

Blooms The Chemist has honoured retail managers and announced support for some who wish to study pharmacy

As part of its annual Blooms The Chemist Retail Managers Conference, Blooms has recognised retail managers who go above and beyond in the course of duty, delivering exceptional customer service and maintaining consistently great results.

“COVID-19 has had a massive impact on our industry and has delivered industry learnings that we continue to make sense of and innovate from,” said Blooms The Chemist CEO Phil Smith.

“At Blooms The Chemist we’re all about people. This includes our customers, our pharmacists, our support teams, but importantly our store teams led by our outstanding retail managers.

“This conference illustrates our investment in the development of our people to deliver the best service and advice and celebrating and recognising their outstanding contribution to business and their communities more widely.”

This year, Blooms The Chemist Orange Retail Manager Erin Long was crowned Blooms The Chemist 2021 Retail Manager of the Year, due to her consistent hard work and dedication to providing extraordinary customer service, particularly throughout the pandemic.

Ms Long joined Blooms The Chemist Orange in 2019 when the pharmacy was undergoing a full store renovation. Since then, she helped the store navigate the impacts of the pandemic whilst contributing to the sustained growth of the Blooms The Chemist network.

“It’s such an honour to be named this year’s Retail Manager of the Year, especially considering how the past year has shaped our industry,” she said.

“I’m so proud of the progress Blooms The Chemist Orange has made over the past 18 months and very fortunate to be part of such a progressive community pharmacy network, where opportunities for professional and personal growth are valued and so easily available to all.”

During the awards ceremony, Blooms The Chemist announced it will further support retail managers aspiring to study pharmacy.

The ‘Phil Smith Pharmacy Scholarship’ will provide subsidised studies for an exceptional retail manager who may wish to become a pharmacist.

“The Phil Smith Pharmacy Scholarship is designed to recognise and support the continued learning of our committed team, especially those who are interested in pursuing further studies in pharmacy,” Mr Smith said.

“I’m proud of the legacy being made in my name and I have no doubt this scholarship will make a profound impact upon all recipients’ lives and careers in the future,” he said.

The first recipient of the Phil Smith Pharmacy Scholarship will be announced in the coming months. The Retail Manager of the Year Award was graded across all areas of front of shop.

 The award recipient best optimised retail space, met customer needs, supported promotions and demonstrated brand values. The Awards night also announced:

  • Retail Manager Runner up of the Year: Paul Lindsey, Blooms The Chemist Grafton
  • Shining Light Awards: Jemma Sparrow, Blooms The Chemist North Perth; Vanessa Brennan, Blooms The Chemist Penrith Plaza; Kaily Cullinger, Blooms The Chemist Albury; Sheryn Wilson, Blooms The Chemist Belmont Central; Donna Bullock, Blooms The Chemist Windsor; andJodie Morris, Blooms The Chemist Kenmore
  • Training Award: Kaily Cullinger, Blooms The Chemist Albury
  • Customer Service Award: Charlene Cerros, Blooms The Chemist Casey Central
  • Community Award: Donna Bullock, Blooms The Chemist Windsor Riverview

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