The owner of the Fairlight Pharmacy on Sydney’s North Shore, which was pictured in an attack on pharmacy by News health reporter Sue Dunlevy in last Sunday’s News Limited tabloids, has spoken up about the impact the articles have had on her.
Mary Noussair, who recently purchased the pharmacy and says she is struggling to maintain a high level of service amid plummeting net returns, has been approached by members of the public about why her pharmacy was used to illustrate some versions of the article.
“I have taken over this pharmacy 10 months ago and doing all my best to keep it running at even a higher level of customer healthcare,” Noussair told the Pharmacy Guild.
“This inflammatory article came as a shock as it included Fairlight pharmacy, the little strip pharmacy that is working tirelessly to serve its community.
“I have patients and staff questioning why Fairlight pharmacy in particular was in this article that claims pharmacists are millionaires.
“I just took over this pharmacy and I am not a millionaire. I actually struggled taking over this business and keeping it running.
“What keeps me going is my cooperative staff and the loyal customers that find pride and trust coming into our pharmacy.
“Fairlight pharmacy has always had a very good name, serving the community for over 30 years.
“At our pharmacy, patients are known by their names, they are always personally greeted and looked after with all care.
“The pharmacy has always opened 9am-9pm, seven days a week, closing only on Christmas Day and Good Friday. On several occasions, our customers have asked that we maintain these hours for their convenience and health needs.
“They feel the comfort knowing they can phone our pharmacy late nights and ask about any of their medication concerns, or in emergencies.
“We run free health services (e.g, hearing checks, wound care, health awareness days and blood pressure testing)
“Financially, cutting off the opening hours of Fairlight pharmacy and shutting its doors on Sunday is more beneficial for me, but as a small business, we are working very hard to maintain a viable business that can continue to offer the level of service that the community expects from us.”
The Guild says pharmacists all over Australia, particularly Noussair, are entitled to be very angry at the “malicious misrepresentation” of community pharmacy in the articles.