Forum: Theft by regular

woman steals nail polish

“How would you go about dealing with a very regular customer you caught stealing. Footage clearly shows her deliberately wrapping a cosmetic up in her tissue, and putting it in her handbag (right under our camera.. very clear footage). She leaves the store, comes back 10 minutes later after seeing a Dr and I confront her; check her bags but find nothing. I showed her the footage to say ” this is why I asked to check your bag” to which she said I’d never steal from you. How would you go about dealing with this patient in the future (Considering she figures she got away with it)”

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