Guardian Pharmacy has achieved a rare “three-peat”, taking out the prestigious 2014 Roy Morgan Research Customer Satisfaction Award for Pharmacy.
Since the awards were introduced, Guardian has been a strong contender, as the first pharmacy brand to take out the award in three consecutive years, having also won in 2012 and 2013.
“Sigma and our Guardian members have put significant effort into ensuring we consistently deliver the health programs, products and services our customers want, and that we take the time to care and interact with customers and help provide healthcare solutions,” says Gary Dunne, Sigma Chief Operating Officer.
“This has again resulted in Guardian scoring consistently high in customer satisfaction ratings across the year.”
The award adds to the number of customer satisfaction awards Guardian has won, including the Canstar Blue Most Satisfied Customer Awards for 2012 and 2013.
Michele Levine, CEO, Roy Morgan Research, said since their inception four years ago, the Roy Morgan Research Customer Satisfaction Awards have earned a reputation as the most accurate and reliable measure of customer satisfaction in the country.
“By aggregating 12 months’ worth of responses to our Consumer Single Source and Business Single Source surveys, Roy Morgan is able to identify and celebrate those businesses — large and small — that have outperformed their competitors in Customer Satisfaction,” she says.
“Congratulations to this year’s winners, whose continued commitment to satisfying their customers is setting industry standards and being recognised not only by consumers but by businesses around Australia.”
Mr Dunne says, “Sigma aims to continue to be Australia’s partner of choice for health, beauty and wellbeing. The fact that Sigma’s pharmacy brands in Amcal and Guardian have dominated these awards, collectively winning the last four awards, signals we are on the right path to delivering what customers want.”