Hospital pharmacy technicians, assistants underutilised

pharmacist in hallway

Hospital pharmacy technicians and assistants are underutilised compared with international peers, SHPA research has found.

At its conference SHPA released a white paper presenting the findings of the Pharmacy Technician and Assistant Role Redesign within Australian Hospitals project.

“This is another example of SHPA delivering on its commitment to pharmacy workforce transformation,” said SHPA CEO Kristin Michaels.

 “Pharmacy technicians and assistants play critically important roles in medicines management in hospitals and it is essential that we understand changes in the dynamics of medicines supply in hospitals and how this will impact on these important roles in the future.”

Consistent with the International Pharmaceutical Federation’s Workforce Development Goal 12, there can be no strategic workforce development without workforce intelligence data.

“The project was comprehensive and undertook a literature review; a review of supporting frameworks; and additional primary research including a national survey, three focus groups, six structured interviews with key stakeholders, and four case studies of innovative practice,” said  Michaels.

“The national survey received 154 responses representing 170 hospital pharmacies.

“Pharmacists are progressively moving away from dispensary based supply functions and are transitioning to team based patient-centric roles. Therefore, the need to effectively harness the technician and assistant workforce to support advancing hospital pharmacy services is crucial,” said Michaels.

“Australian hospital pharmacy technicians and assistants are underutilised compared to their OECD peers, and there are limited opportunities for pharmacy technicians and assistants seeking career advancement in Australia.

“Our five recommendations, arising from the report, provide opportunities to address current issues around enhanced roles, improved education and training, and better professional development pathways,” she said.

SHPA’s Federal Council has commissioned further work as per the white paper recommendations that will see active change to this workforce. Both the full white paper and a summary document are now available on the SHPA website at

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1 Comment

  1. Andrew Matthews

    Dear AJP,
    I wish to advise the original weblink to access the Technician/Assistant Redesign project reports was broken. This has now been corrected to:
    Kind regards
    Andrew Matthews
    GM, Workforce Transformation, SHPA

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