GuildLink has announced the 2016 GuildCare Professional Services Pharmacy of the Year: McCarthy’s Pharmacy, Orange, NSW.
McCarthy’s Pharmacy has been in Orange for more than 60 years, a regional city of more than 40,000 people. Orange has a mix of agriculture, orchards, mining, heavy industry and health services, with a major regional hospital.
McCarthy’s has focused in the last couple of years on professional services, resulting in relocating in April 2015 to a 400 square metre site. This allowed McCarthy’s to build two compounding labs, and two Easyclinic rooms (consultation rooms).
This has resulted in a great increase in services delivered, changing the type of patients/customer the pharmacy attracts and allowing it to create a point of difference in the competitive market of pharmacy, given there are four discounters in Orange.
McCarthy’s has Life Compounding and Easyclinic services, with a wellness offer including health food.
“We live by the adage that if you didn’t record it, it never happened,” says Paul Jones, proprietor and pharmacist.
“Our staff get out from behind the counter and talk with patients. Without the staff really engaging with them and actually using GuildCare, you can’t deliver professional services.”
McCarthy’s Pharmacy was presented with a cheque for $5,000 at the APP2016 Conference. The award was presented by George Tambassis, national president of the Pharmacy Guild of Australia and Ross Gallagher, CEO of GuildLink.
All five APP Pharmacy of the Year 2016 finalists also use GuildCare.
From left to right – Simon Blacker, Proprietor; George Tambassis, National President, The Pharmacy Guild of Australia; Nathan Woo, Pharmacist in Charge ;Pieta Whiley, Pharmacist; Ross Gallagher, CEO GuildLink; Paul Jones, Proprietor