Delays have occurred: NDSS

Girl giving herself insulin shot

Service admits there have been some temporary product shortages and lists specific product lines

AJP reported on Wednesday that some diabetes patients have been unable to access supplies following changes to its supply arrangements.

“Whenever there are changes as significant as these, there are bound to be some teething problems however we have not been made aware of anything of significant scale,” says NDSS spokesperson Trish Egan.

“There are some isolated product shortages especially in relation to stock being at the right warehouse,” she adds.

The NDSS has also responded with the following release:

There has been a short delay in integrating NDSS Connect and wholesalers’ systems to implement the new NDSS product supply and delivery arrangements. This means that products are being delivered to pharmacies by state/ territory NDSS Agents temporarily until the systems are fully integrated.

The recent changes to the National Diabetes Services Scheme seem to have resulted in some people stocking up on supplies before the changeover, temporarily increasing demand for supplies. Combined with short delivery of some product lines last week, this has created some temporary product shortages.

Orders for additional products have been placed with product suppliers and we expect products to start arriving in our warehouses on Thursday 14 July. Pharmacies will start to receive outstanding product orders on Friday 15 July through to early next week.

If your pharmacy requires an urgent supply of IPCs or other NDSS products please contact your local NDSS Agent on 1300 136 588 during business hours Monday to Friday, or email and we will try to resolve any problems or arrange delivery as quickly as possible.

There are temporary shortages in the following product lines:


Previous Obesity second only to smoking in premature death risk
Next Codeine decision date unknown

NOTICE: It can sometimes take awhile for comment submissions to go through, please be patient.

1 Comment

  1. Jarrod McMaugh

    Perhaps NDSS could reiterate this information on the various social media platforms utilised by the patients who need these products, since the blame for the shortage is being leveled at community pharmacy

Leave a reply