The Guild has launched a new online module for pharmacy assistants covering allergic rhinitis
Many people think that allergic rhinitis is a minor condition that has minimal impact on community pharmacy customers, says the Pharmacy Guild.
However, with three million Australians affected by allergic rhinitis the costs, both personal and financial, can be significant.1
Research included in the new Guild Learning and Development online course for pharmacy assistants demonstrates how allergic rhinitis has a significant impact on sick days, visits to the doctor and how it limits customers’ social interactions.
Guild Learning and Development partnered with GSK in the development of the online module for pharmacy assistants, titled Pharmacy Health Solutions: Allergic rhinitis.
This course aims to educate pharmacy assistants on the nature of allergic rhinitis and its causes and assist them to provide information to customers about the medicines that are available to treat this common health condition.
Customers suffering from allergic rhinitis will need ongoing support for their symptoms and will return to the pharmacy if they are provided with factual information and helpful advice.
This module includes the questioning protocol that pharmacy assistants can use to ensure they discover the information they need to assist their customers and provide the ongoing support they need.
This online module has been approved for 60 minutes of QCPP Refresher Training and pharmacy assistants who complete this course will be issued with a certificate of completion that can be used to demonstrate their QCPP Refresher Training requirements.
Guild Learning and Development has thanked GSK for its financial support and input of expertise in the development of this course.
- Australian Institute of Health and Welfare. Allergic rhinitis (‘hay fever’) in Australia. Cat. No. ACM23 ed. Canberra: Australian Institute of Health of Health and Welfare; 2011 Nov.