The April 2016 GuildCare Pharmacy of the Month is Soul Pattinson Chemist, Ashfield, NSW
Proprietor/Pharmacist Fritz Dy tells us what GuildCare means to his pharmacy:
“GuildCare provides a brilliant platform for the pharmacy to serve the community and give us the opportunity to perform more thorough clinical interventions, which highlight what community pharmacy is all about.
As a pharmacy under new management, adding GuildCare to our list of services brought us closer to our patients and to the community as a whole. It enables us to monitor a patient’s medication thoroughly, especially assessing the patient’s knowledge, understanding and compliance to certain medications they are taking.
We have an excellent team, alerts on GuildCare never go unnoticed. If it is unsuitable for the patient or for the staff to perform the task right away, we ask the patients for the best time to discuss it with them or suggest a better time if we are busy. Proper time management is the key in optimising proper and in-depth counselling.
The satisfaction of unveiling pharmacy as a health care destination is undeniable. It has allowed us to stand out in our community as not simply a supermarket for medication but the place where Fritz, Emil and the team will take the time out to hear the concerns of patients and to ask questions that will lead to better overall health.
GuildCare helps us provides improved health services for the community. It is all in our hands how to rightly utilize such an opportunity to get involved with the community and provide a genuine caring service to our patients.”