Recognition for resilience


Georgina Twomey

A community pharmacy owner has placed as a finalist for Australia Post’s Unsung Hero award

Georgina Twomey, Managing Director of Alive Pharmacy Warehouse Group based in North Queensland, has made the top five finalists for Australia Post’s Unsung Hero Award, in the large retailer category.

The Australia Post Unsung Hero Award aims “to recognise those who’ve worked harder than ever to keep their business running through 2020”.

“It’s been an incredibly challenging year for business. But the way people have found ways to adapt has been truly inspirational, and we believe that’s worth celebrating,” said Australia Post.

The category was a new addition to Australia Post’s Online Retail Industry Association Awards (ORIAS) for 2020, which announced its winners and finalists at an online ceremony on 26 November.

Mrs Twomey said Alive Pharmacy Warehouse had reinvigorated its e-commerce and medications management app

Alive Pharmacy Warehouse is reportedly the largest community pharmacy group in Far North Queensland, with 11 stores across Cairns and Gladstone.

Mrs Twomey said she was pleased that the group was able to place as a top five finalist against other large retailers in the digital space, some of which service customers nationwide, including Esther & Co, C&L Tool Centre, Payday Deals, Knobby Underwear and A1 Motorcycles.

Judges of the award looked for qualities of innovative thinking, resilience and hard work through what has been a period of significant disruption among retailers that have an online presence.

“You have to be across all aspects of your business to really be innovative – from purchasing, marketing, human resources, change management, finances to strategy,” said Mrs Twomey.

“We’ve implemented our reinvigorated e-commerce and our medications management app this year to help our patients and customers no matter which channel they choose to shop through.

“We couldn’t have been innovative without our wonderful Alive Pharmacy Warehouse team. They are the true unsung heroes, passionately serving the local community every day,” she said.

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