Workload warning

The Pharmacy Council of NSW has highlighted the problem of unsafe workloads, saying they’re a frequent contributor to complaints

The Council receives more than 300 complaints against pharmacists a year, it warns, saying that “excessive workloads often contribute to errors being made”.

The Council says that in assessing a complaint, it examines the factors which lead to the complaint being made.

“If the complaint is about a dispensing error, we aim to establish the contributing factors and work with the pharmacist to help them avoid similar errors in the future,” it says.

“If we become aware that a pharmacy appears to have inadequate staffing we will closely examine workloads to ensure medications are being dispensed safely and accurately.

“If we find unsafe workloads, we deal with the matter as a complaint against the proprietors of the pharmacy.

“Outcomes of these complaints vary depending on individual circumstances.  Our primary role is the protection of the public.

“Proprietors may be required to attend for counselling, or conditions may be imposed on their registration to ensure public safety is maintained.”

The Council urged pharmacists who are concerned about workloads within their pharmacy to contact the Pharmacy Support Service for advice; or to make a complaint about them, contact the Council or the Health Care Complaints Commission’s website at


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  1. Notachemist

    To discuss workload concerns anonymously with a colleague call the Pharmacists’ Support Service (PSS) on 1300244910. PSS is available every day of the year between 8.00 am and 11.00pm AEST.

  2. Ex-Pharmacist

    So in NSW, overworked employee pharmacists can dob-in dodgy pharmacy owners >

    But what about other states?
    In Victoria, the equivalent body is
    but I’d probably have more confidence in the Vic Pharmacy Authority >

    The Pharmacy Boards thru AHPRA might also be appropriate >

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