difficult customers
Six case studies
Medication errors, patient aggression, owing scripts, doctor pressure and forged signatures… PDL explores some sticky situations and how pharmacists should best deal with them An incident or error is something most pharmacists …
Codeine: the fallout
Australians have been warned they may have to pay more for low-dose codeine now it’s on script… and pharmacists are cast as the culprits In a Herald Sun article this …
Poll: Are you getting codeine backlash?
The OTC codeine ban is here… but what about the expected customer backlash from those who didn’t know? Last month, the AJP reported that 51% of readers had received “many” …
A pain free transition
PDL takes a look at a challenging codeine customer situation From 1 February 2018 medicines containing codeine will no longer be available without a prescription due to the Therapeutic Goods …
Viewers divided on pharmacy show
A new comedy TV series set in a pharmacy has scored mostly positive reviews – although some viewers believe it depicts pharmacy personnel as unprofessional and incompetent Would you watch …
Eyeliner tussle ruled “self defence”
A pharmacist who accosted a woman over an eyeliner and squirted her with detergent has been found to have acted in self-defence Yahoo 7 News reports that Roxanne Holmes visited …