patient care
Multimorbidity
Patients with complex multimorbidity experience a substantial burden not only because of their chronic health problems but also as a result of the treatments they receive. Multimorbidity also poses problems …
Webinar recording: How to manage difficult conversations in pharmacy
Essential viewing: tips from expert PDL & PSS panel on how to de-escalate strong emotions in patients, keep calm and stay safe in pharmacy This webinar focuses on practical ways …
How to manage difficult conversations in pharmacy
We’re officially into the ‘season of goodwill’ but as we know too well, some interactions in pharmacy can be less than merry 1 Dec 2020 | 8-9PM AEDT Faced with …
‘Laughed out of a chemist shop’
A young British woman says she was laughed out of a pharmacy after presenting what she says was the first script in the UK for medicinal cannabis UK woman Carly …
Never underestimate the power of trust
The concept of trust is crucial to how consumers respond to what their pharmacy offers them, as well as the long-term future of our profession, writes Gerard Stevens Trust is …