patient engagement
Improving your patient engagement and experience
Transformational vs transactional : how would your customers describe their visit to your pharmacy? Glenn Guilfoyle and Marta Stybowski break down the steps to ensuring a better patient experience One …
The importance and skill of saying no
When a pharmacist is unable to fulfil a patient’s request for a particular medicine or service based on their professional opinion and legal and ethical obligations, it is important that …
‘Laughed out of a chemist shop’
A young British woman says she was laughed out of a pharmacy after presenting what she says was the first script in the UK for medicinal cannabis UK woman Carly …
Never underestimate the power of trust
The concept of trust is crucial to how consumers respond to what their pharmacy offers them, as well as the long-term future of our profession, writes Gerard Stevens Trust is …
Intimidated patients ‘bargain like hostages’
Patients who feel unable to assert themselves in the presence of health professionals negotiate as if they are being held hostage, says new research Some patients fear speaking up and …
Compounding: making a difference
Imagine if you could end each work day knowing you had made a real difference in just one person’s life? Marina Holt shares a patient’s story As pharmacists, our job …
Poll: Patient pushback
Have you been receiving complaints from patients or noticed stockpiling behaviour as the codeine upschedule date approaches? This week, the Extended Hours Pharmacies Association (EHPA) urged its members to invite …
Drop the jargon
Simplifying your language will help patients better understand what you are trying to say Six out of 10 Australians have low health literacy. How often do you drop complex terms …
How technology can assist with patient ‘activation’
How can robotic pharmacy kiosks, remote counselling, smart pills and sensors engage patients? asks Dr Angel Gonzalez In my last article, I discussed how ‘fully engaged’ or ‘activated’ patients have …