service
Whither pharmacy?
Pharmacists need to highlight the value they offer as greedy grocers snatch front-of-shop sales It’s April 1934, and GG Jewkes, the vice president of the Federated Pharmaceutical Service Guild of …
Wow with service not stock
Do you feel claustrophobic in your own pharmacy? If you’ve too much clutter, you can be sure that patients will, and the cost will be felt to your professional standing, …
Changing the model
It’s time to move Australian community pharmacy to a new payment model that rewards time spent with patients, but how would it work? Current pharmacy dispensing-based payment models disincentivise patient …
The art of compromise
Counter configuration versus service specialisation: a critical pharmacy juggling act, says Glenn Guilfoyle From the myriad compromises and juggling acts we see pharmacists and their teams needing to live with, …
Minutes and seconds lead to dollars & sense
How can you add two and a half minutes to your customer’s experience, and benefit your business? Glenn Guilfoyle explains The Next Level Australian service standard industry data reveals that …
Ruling: ‘a person served by a pharmacist is not a patient but a customer’
Is a pharmacist a provider of health services? One tribunal has had its say According to a recent legal ruling, one particular pharmacy at least may not be primarily a …
It’s all about the service
Securing pay for services is vital to the profession’s future and ensuring young pharmacist retention, says rising Guild identity Pharmacy’s future viability requires it to find ways of tying increased …
Falling down the list
Report card reveals how Australia’s pharmacists are falling behind in the medical services they are funded to provide The PSA has released a report card on the level of services …
Self selection vs counter conversation
What is your strategy? How does your performance compare to strategy? asks Glenn Guilfoyle Bruce Annabel has recently written some insightful pieces around the commercial and strategy comparisons between the so-called …
The right service model
How to get professional service right in six easy steps. Glenn Guilfoyle explains (part 2) Click here for part one of this article Step 4 – do another observational, manual sample count …
Professional services vs professional service
How to get professional service right in six easy steps. Glenn Guilfoyle explains A recent AJP article, We take a look at 12 key business-related findings and statistics from the 2016 UTS:Pharmacy Barometer, …
Joining the right chorus
A serivce-based, forward pharmacy model is a no-brainer…or is it? asks Glenn Guilfoyle As a stakeholder in the retail pharmacy industry it has become nigh on impossible to be unaware …