Fuelling loyalty
Customer loyalty is a holy grail of retail business. Can it be garnered through a program? Or does it require an understanding of your patients and their needs, and an …
The high road, or the low road?
The current community pharmacy agreement negotiations promise to be a unique journey. And owners need to build some roads of their own rather than just rely on the CPA According …
Holding the reigns
You need to learn to delegate, and not abdicate, responsibility when running a successful pharmacy As rumours began to swirl about the relationship between American divorcee Wallis Simpson, and King …
Getting to zero
In a difficult financial climate, following a ‘winter downshift’ and with 60-day dispensing kicking off, the challenge is immense for pharmacies to achieve growth in 2023/24. But it can be …