Tell him he’s dreamin’
Pharmacy owners who take dispensing services remuneration for granted, do so at their peril. If they think their income will remain unchanged without making changes to their business model, then …
‘Trouble at t’ mill’: pharmacy as script factory or healthcare practice?
Are your pharmacists regarded as an asset, or as a cost? How you approach this question will determine whether your pharmacy has the potential to take up the newer professional health …
Reading the tea leaves
What does the immediate future hold instore for the pharmacy sector? We take a look at the current state of community pharmacy and predict what may lie in store. The …
False alarm or false comfort?
Community pharmacy is now in a period of false comfort, after the signing of the 8CPA. But it would take only a small systemic change to tip the industry into …
The flightpath to ‘foolish flying’
With the 8CPA signed off, some in the industry believe the pressure is off, but is that the case? In September 1956, Thomas Fitzpatrick, a private pilot from New York …
Attitudes define your altitude
Thinking differently can be the key to growing and enhancing your business, and the 8CPA has given pharmacy owners the chance to do that The Kármán line is a common …
Pharmacy or ‘phactory’
Is your pharmacy really about patients and their care or is it a script processing factory/‘phactory’ for them? While there is strong evidence of organised production during ancient and medieval …
Full scope of practice: Mirage or oasis?
Full scope of practice has been touted as a panacea for pharmacy. Is it the lush oasis of the promised land, or merely a dusty mirage? A few decades ago, …
Dealing with pharmacy’s ‘Bermuda Triangle’
Pharmacy owners must make sure that their space investment works well, but are they stocking the right categories to maximise their returns? Bermuda is a British overseas territory in the …
A privilege, not a right
Community pharmacy has enjoyed many privileges in Australia, but has that led to some within the profession taking them for granted, and missing out on a golden opportunity to expand …
Hunting for unicorns
It’s the great quest of modern pharmacy, finding the pharmacist who is comfortable with, and enjoys, front-of-practice encounters. Do they exist? People have been hunting unicorns for millennia. The first …
Fuelling loyalty
Customer loyalty is a holy grail of retail business. Can it be garnered through a program? Or does it require an understanding of your patients and their needs, and an …