Business Class
It’s all about the culture
Having a strong culture is crucial to building a happy and productive workforce and workplace says John Thornett If I reflect on my own journey in business – particularly from …
Finding the right measurement
Measuring the performance of your pharmacy seems easy, but are you looking at the right metrics to best gauge its success? Simon Stevin was well ahead of his time. In …
What does the budget mean for you?
What does the recent Federal Budget mean for community pharmacy? Marcus Evitt of Peak Strategies outlines the key points Federal Treasurer Jim Chalmers handed down, on October 25, Labor’s 2022-2023 …
Workflow: the technology angle
One of the often overlooked areas of a pharmacy is its workflow processes. In the next of our series of expert views, we look at the role of technology Most …
The efficiency paradigm
One of the often overlooked areas of a pharmacy is its workflow processes. Deconstructing these is no easy task, but it can be a winning move to improve efficiencies. We …
Shades of grey
What is a successful culture for a business? How do you define it? And how do you cultivate it? With audible gasps of astonishment, people peered excitedly through the window …
What is a pharmacy owner’s role?
Most pharmacy owners are busy everyday in their practices, but are they missing out on the chance to plan for business success, asks John Thornett? At the time I write …
Buying a pharmacy in a strong market
A strong pharmacy market can be frustrating for potential buyers. Natalie Sirianni has some tips to help your chances of success During the last two years through the COVID-19 pandemic, …
Light bulb moment
In the face of declining customer numbers for traditional pharmacy, Bruce Annabel and Mal Scrymgeour provide 9 tips to keep patients coming back to your pharmacy As a rule, light …
Building for the future
Renee Giesemann explains why you need to consider your pharmacy’s website, and why you need to do it now We work with a number of independent pharmacies across Australia. When …
Avoiding pharmacy Rafferty’s Rules
How can pharmacies develop an efficient conveyor belt-like workflow, but with a human touch? Glenn Guilfoyle explains how to avoid workflow chaos The Macquarie Dictionary says the term ‘Rafferty’s rules’ …
High pressure system
In the face of unrelenting stress on pharmacists and their teams, Bruce Annabel and Mal Scrymgeour offer six tips to help you create the right atmosphere to handle the pressure …