Business Class
Lightning can strike twice
Being successful in community pharmacy is all about managing, and improving, your performance regardless of the external forces There is a myth that lightning never strikes in one place twice. …
Sell benefits, not features
Finding an emotional connection with the patient offers the opportunity to move beyond a transactional interaction, says Glenn Guilfoyle Selling features-advantages-benefits has been around since Noah came off …
One touch is all you need
Have you kept up to date with the 1 July Single Touch Payroll reporting changes? In its most recent edition of ‘Business Adviser: Tips and Advice for Family Business‘, leading …
Turning the tide
While many of pharmacy’s fundamentals remain unchanged, adjusting for the major trends is essential for businesses to survive Shortly before dawn, on a crisp August morning in 1875, Captain Matthew …
Looking at the market
What impact have the pandemic, lockdowns and changing work patterns had on pharmacy market values? How different is the new generation of pharmacists? Frank Sirianni gives his views Pharmacy market …
The long and winding road
How can pharmacy find its ‘Picasso moment’ and break through its constraints to find a pathway that benefits patients, pharmacists and pharmacies? In the 1960s and the 1970s, The Beatles …
The COVID impact
How has COVID affected pharmacy valuations? John Thornett gives his three key learnings to date from 2021 valuations You see there is this thing called COVID. You may have heard …
Embrace disruptive change
Trends expert Michael McQueen shares his insights into the top three forms of disruption forecast for pharmacy, and info you can access today to keep up to speed One of …
Is the revolution coming?
A pandemic can bring the upheaval that tips a crisis into a revolution. Bruce Annabel and Mal Scrymgeour discuss whether this is the future for community pharmacy Quite without any …
Dequeuing your queues
Community pharmacies must pay more attention to the amount of time patients spend in queues, says Glenn Guilfoyle Regardless of all the latest retail pharmacy challenges and opportunities: electronic prescriptions, …
What can cash flow projections do for your pharmacy?
Preparing annual financial projections and monitoring for your pharmacy is imperative to fully understand and control your pharmacy business model, writes Lachlan Ballinger Cash flow projections provide pharmacy owners with …
Getting the right terms
Capitalisation rate and return on investment are often confused. Natalie Sirianni explains why you need to know the difference when buying or selling a pharmacy When calculating the value or …