400 front up for TWC Masterclass


Four hundred pharmacists and support staff have attended TerryWhite Chemmart’s Masterclass event

Members from across the wider group heard from experts across the fields of change and disruption, mental health, ageing, memory loss, obstetrics and paediatrics.

This was the third year that Masterclass has been held, but the first time it has involved member pharmacies across TerryWhite Chemmart, Terry White Chemists, Chemmart and Chemplus. It has been held each year with the support of principal partner, Apotex, which allows TerryWhite Chemmart to offer Masterclass at no cost to members.

TerryWhite Chemmart CEO Anthony White said Masterclass was a fundamental pillar in the Group’s broader health strategy and the 2017 event had taken a 360-degree approach to delivering improved frontline healthcare.

“It is really important that we take the ongoing development of the teams in the pharmacies to the next level, so that we build deeper capability across the network and continue to grow professionally and push the boundaries,” Mr White said.

“Masterclass is just one of the many education-focussed areas that our dedicated team of in-house pharmacists are hard at work developing,” he added.

Professional Practice Manager for the TerryWhite Chemmart group, Simon Furletti, is one of the pharmacists who helped bring Masterclass to life. He said he was thrilled with the response to this year’s event.

“The feedback we received on the 2017 Masterclass program was great. By covering elements from clinical practice, business skills, and techniques to better collaborate with both patients and other health care practitioners, our pharmacists are better equipped to spend time engaging with our consumers proactively to ensure the best possible health outcomes for their communities.” Mr Furletti said.

For pharmacist Travis Schiller from TerryWhite Chemmart Barossa in South Australia, the discussions around culture and performance were a highlight.

“For new pharmacists, the session on GP collaboration was very well presented, as it gives early career pharmacists a broader perspective on their practice.

“By looking at new ways of working together with doctors, it helps us, as a profession, to deliver enhanced patient-centred care and that can only result in better health outcomes for customers.”

Kellie Saunders, a pharmacist from TerryWhite Chemmart Cheltenham in Victoria, who was attending her first Masterclass, echoed the benefits.

“Aged care is an area of special interest to me, so the ageing and dementia session was particularly insightful. I also found the discussions around paediatrics and breastfeeding issues educational.

“I will be taking that knowledge, together with key learnings around culture and performance, back to my pharmacy and sharing it with my team. I believe it will be enormously beneficial for our store,” she said.

TWC members in huge group

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