Canstar Blue awards rank pharmacies in customer satisfaction


Blooms the CHemist wins Canstar Blue Award

Blooms the Chemist has taken out the Canstar Blue award for pharmacy customer satisfaction, with honourable mentions going to Chemmart, Guardian, Good Price Pharmacy Warehouse, Discount Drug Stores and Amcal.

“Pharmacies provide us with medical, nutritional and beauty products that we rely on every day,” says Canstar.

“They’re very much an institution that’s ingrained into Australian society, with 94% of Aussies who responded to our recent survey telling us they trust their pharmacist’s advice.

“Furthermore, three-quarters of the people we surveyed reckoned pharmacists should have more authority to issue prescriptions.”

Pharmacists’ good reputation aside, there are many competing brands in Australia, and their standards of service can vary significantly, says Canstar.

“Having rated Australian pharmacies based on our customer satisfaction surveys of everyday Aussie shoppers, we’ve found some brands that stand out.

“With a five-star rating for overall satisfaction, it was Blooms The Chemist which won our Most Satisfied Customers award in 2015. This brand also topped our ratings in several key criteria.

“Behind Blooms in the ratings was a swathe of companies with impressive four-star scores: Chemmart, Guardian, Good Price Pharmacy Warehouse, Discount Drug Stores and Amcal all did well.

“Next up were Chemist Warehouse, My Chemist, Priceline, Soul Pattinson and Terry White, all of which scored three stars.”

Value is important when buying medication, says Canstar; it recommends customers who are after the most wallet-friendly pharmacy consider five-star achiever Good Price Pharmacy Warehouse.

“Three brands finished on three stars for value – Soul Pattinson, Amcal and Terry White – whilst the remainder all did one better to score four stars.”

Priceline was top pharmacy in its range of beauty products, while Blooms also rated five stars for its range of medication and health products.

“It’s not much good going to a pharmacy if you’re forced to wait ages for a specialist to help you out!” says Canstar.

“Like most businesses, pharmacies need to strike a tricky balance between having too few pharmacists on staff and having too many; but the better they do, the faster and more satisfying their service.

“Overall winner Blooms topped the satisfaction ratings here with five stars, and all but Chemist Warehouse and Terry White scored four stars – the former two achieved three. This suggests a great degree of consistency when it comes to availability.

“It’s often said that an ounce of prevention is worth a pound of cure. If you need a comprehensive program of treatment, many pharmacies provide just what you need.

“Guardian pharmacies rated well for health management with five stars, with their nearest competitors being Blooms, Chemmart, Good Price and Soul Pattinson on four stars each.

“The knowledge and expertise of your pharmacist is a valuable resource, and many places are happy to provide advice or consultations.

“Our respondents were most happy with the advice provided at two pharmacies, Blooms The Chemist and Guardian pharmacies – both of which achieved the maximum five stars.

“Runners-up included Soul Pattinson, Chemmart, Good Price, Discount Drug Stores and Amcal, so if you’re looking for expert advice on medication, you’re well served.”

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