Priceline has apologised to customers after four pharmacies were found to be stocking fake skincare
“We are aware that four Sydney based Priceline Pharmacy franchise stores improperly obtained and sold some counterfeit product branded ‘The Ordinary’ from an unauthorised and invalid source,” the banner group said on its Facebook page.
“Priceline is proud to stock ‘The Ordinary’ and Priceline head office has not and would never authorise such activity.”
It said that when it was notified of the problem, it told the stores in question to immediately remove the counterfeit products.
Priceline is “taking all actions necessary to ensure no further invalid products are made available.
“We have also commenced an investigation.”
Priceline warned that a number of goods are not currently permitted to be sold in Australia, and may be counterfeit:
- AHA 30% +BHA 2% Peeling solution
• Azelaic Acid Suspension 10%
• Alpha Arbutin 2% + HA
It also warns that while the following products are available in Australia, they are not stocked by the group and may be counterfeit if customers come across them.
- EUK 134 0.1%
• Resveratrol 3% + Ferulic Acid 3%
• Argireline Solution 10%
• Retinol 1% in Squalane
• Mandelic Acid 10% + HA
• Amino Acids + B5
It said that Granactive Retinoid 2% Emulsion and 100% Plant Squalane are products stocked by Priceline, but that if customers find them in store they could also be fake.
“If you have purchased any of the above listed products in Sydney from any of these four Priceline Pharmacy stores: Bankstown Pharmacy Exchange, Merrylands, Blacktown or St Marys, please cease use of the product immediately and return it to the store of purchase for a full refund,” it told customers.
“If you are concerned about the validity of any products you have purchased, please contact us.
“We take these matters VERY seriously and we thank those who brought it to our attention so quickly.”