Pease Street Discount Drug Store in Cairns, Queensland has won GuildCare’s third annual Pharmacy of the Year award for its effective use of and exemplary commitment to delivering GuildCare’s five professional service programs to its customers.
This win also marks the second year in a row that a Discount Drug Store has taken home the prestigious award, as their Eight Mile Plains store won last year.
Judged by how pharmacies implement GuildCare’s 5CPA Pharmacy Practice Incentives, 5CPA Medication Management, Private Service, Patient Adherence Programs and Admin Module, Pease Street Discount Drug Store took home $5,000 for winning.
Managing pharmacist, Aylin Ektem, says the team is thrilled to receive the award and attributes the win to their focus on providing customers with a wide range of professional health services.
“Professional service is incredibly important to our entire team,” she says. “Our core focus is on improving health and wellbeing in our local region and GuildCare’s programs play a fundamental role in ensuring that we achieve this.”
Part of the Federal Government and pharmacy industry’s strategy to have better health outcomes in Australia, GuildCare’s programs aim to improve customer compliance and adherence to medications and to provide more free in store health checks and intervention services.
Over the year in which the award was judged, Pease Street Discount Drug Store, which has recently undergone a large expansion, provided a diverse range of healthcare services in line with the GuildCare programs, including New to Therapy and Compliance programs to help customers understand their medications better.
“These services offered have become synonymous with our pharmacy. Patients trust and acknowledge the recommendations we give and as a result, return and remain loyal customers,” says Ektem.
Ektem and owners Vincenzo and Frank Pappalardo have worked hard to ensure Pease Street Discount Drug Store, which has been established for nine years, caters to every customer need. Pappalardo says he is incredibly proud of his team for working hard and taking home the award.
“Winning GuildCare Pharmacy of the Year is a fantastic achievement and I’m so glad my team’s hard work has been recognised in the industry,” he says.
“Winning this means a lot to us and will motivate us to keep going in our mission to ensure our customers are living healthy lifestyles. We’re looking forward to defending the title again next year.”