communication
Making your voice heard
Pharmacists need to stand up for themselves and their patients, writes Carlene McMaugh… but how? Assertiveness is defined as having confidence in your statements or beliefs, or defending, upholding or …
Strip back to the basics
Recent debate over who is responsible for the short supply of urine strips reveals some truths about health communication in pharmacy, says Glenn Guilfoyle Avid readers of the trade press …
‘Antiquated and unreliable’ tech must go
They’re out of date and insecure, says the Australian Digital Health Agency: so it’s time to stop using fax machines to share patient information The Agency, with the Medical Software …
Drop the jargon
Simplifying your language will help patients better understand what you are trying to say Six out of 10 Australians have low health literacy. How often do you drop complex terms …
Consumers prescribe social media presence
Many consumers would like their pharmacist to be more active on social media, new research has found PrescribeWellness’ 2017 Pharmacy Social Media Survey has found that 78% of Americans would …
Beyond the band-aid: understanding children’s pain
Pharmacists are ideally placed to help children and their parents understand the source and severity of pain as well as presenting options to alleviate it. By Leanne Philpott Much to …
Copper wire thieves cause havoc for chemist
A pharmacy was left without phone and internet access for over a week after a copper wire theft Thanks to a thief stealing copper wire, a rural Darwin pharmacy has …
Forum: NBN and faxing
An AusPharm member writes: “I will be forced on to the NBN in October when the copper network gets turned off. Faxes, EFTPOS and B2B alarms apparently will not generally …
Online branding 101
It’s vital to open up a true dialogue with your patients, writes Hamish Chadwick Before we start delving into the specifics of branding in an online environment we first need …
Changing times: time to change how you communicate
Pharmacists will need to change how they communicate with the rapidly changing demographic and behaviour of Australians, a prominent social researcher has told the APP2016 conference on the Gold Coast. …
Arabic added to FIP pictogram software
An Arabic version of the FIP pictogram software has been launched to help pharmacists internationally communicate with refugees. The global refugee crisis, particularly the nine million Syrians estimated to have …