Consultation crisis: lack of suitable rooms hamper services


pharmacist with patient explaining medicines

Barely a quarter of QCPP accredited pharmacies have suitable consult space, Guild data reveals.

Speaking at APP2016 today Pam Price, group executive Pharmacy Transformation at the Pharmacy Guild of Australia says only around 30% of accredited pharmacies have adequate consultation space.

Part of the problem lies in a lack of national guidelines on what constitutes an acceptable consult space, she said.

“The details differ from state to state. There’s no ready-made definition.

“It’s an unfortunate area at the moment,” Price said. “Vaccinations require consultation rooms.”

Canadian Pharmacists Association chair Carlo Berardi told the APP panel discussion that consultation rooms were a mandated regulatory requirement in Canada.

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1 Comment

  1. Anthony Tassone
    18/03/2016

    Calling the situation a “crisis” is a sensationalism in my opinion. There isn’t any detriment to public safety or patient health however a significant opportunity to improve utilisation of pharmacists and community pharmacy.

    I think what the stat shows is there is definitely significant scope for improvement for even better utilisation of pharmacy infrastructure.

    Whilst the overall figure is not where the industry would like it, it is increasing and will continue to increase as more pharmacies seek to transform their businesses to allow more consumer centred primary care delivery.

    There is genuine intent from the profession to embark on this journey and perhaps some have not been sure of how to do so. A range of change management and support tools for professional service implementation have recently been launched including the Pharmacy Guilds “Health Advice Plus” pharmacy intiative.

    Anthony Tassone
    President, Pharmacy Guild of Australia (VIC branch)

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