customers
Pharmacists, GPs continue to see marked downturn in foot traffic
It is a myth to assume that all pharmacies ‘are doing well’ from COVID-19, says the Guild, with many looking to the JobKeeper scheme to stay afloat Pharmacies located in …
Positive pharmacy stories from the frontline
In need of a good news story or pick-me-up today? Here is a roundup from across your pharmacist colleagues of random acts of kindness they’ve received from the public With …
‘Ask me anything’
A community pharmacist has answered the public’s questions on a popular online forum, covering Chemist Warehouse, wages, homeopathy, codeine and more A pharmacist with five years’ experience under their belt …
Viewers divided on pharmacy show
A new comedy TV series set in a pharmacy has scored mostly positive reviews – although some viewers believe it depicts pharmacy personnel as unprofessional and incompetent Would you watch …
Forum: Things that make me shake my head in pharmacy
What are your facepalm moments? Things that make me shake my head in pharmacy, writes an AJP forum member: 1. Patients coming in without their glasses. I need to give them …
Forum: Agreeing to allow someone to come back and pay later
“Ever had a patient wanting to get enough until payday and then never returns for the balance or to pay?” Post a comment. Other current topics in the AJP Discussion …
Young people prefer the real thing to online
Don’t panic! Traditional shopping is not dead Despite the lure of online shopping young people prefer shopping in-store, according to AMP Capital Shopping Centres (AMPCSC) Recommended Retail Practice Report. The …
Pharmacy cops it over Christmas
More than half of pharmacy staff say customers are more likely to be impatient during holidays, with 18% saying they cop abuse Earlier this month, the Shop, Distributive and Allied …
‘Your staff cannot presume criminality on the basis of someone’s skin.’
A Melbourne woman has written an open letter to Priceline on Facebook complaining of being racially profiled Hiwot Birhane, who is of Ethiopian background, and six friends, went to the …
Calling for help: Part 2
We take a look at a couple of real-life stories of pharmacists who have experienced workplace pressures, customer abuse and more This is the second installation of a two-part series …
Know your customer: pharmacy IRI-Aztec report
Success comes from understanding your customer and offering a personalised shopping experience, ensuring pharmacy’s tailored messages reach the right audience, according to the latest pharmacy IRI-Aztec report. Women now represent …