Pharmacy cops it over Christmas


More than half of pharmacy staff say customers are more likely to be impatient during holidays, with 18% saying they cop abuse

Earlier this month, the Shop, Distributive and Allied Employees’ Association (SDA) asked consumers to be kind to retail workers during the lead up to Christmas and over the holidays.

Almost half of retail workers report experiencing customer violence or abuse in the workplace, the SDA has found.

We asked AJP readers who work in community pharmacy to respond to our poll: What are your customers generally like leading up to and during the silly season?

Are they pleasant, relaxed, happy, impatient, rude or abusive?

More than half (53%) said customers were more likely to be “impatient” in the lead up to Christmas.

A lucky 36% of retail workers said their customers were mostly “the same as usual: pleasant”.

And 28% reported that customers were generally more “rude” during the Christmas season, while 18% agreed they were rude but not more than usual.

Finally, while 18% said their customers were relaxed and happy while Christmas shopping, an equivalent number (18%) said shoppers were more likely to be abusive.

For those working in pharmacy who may be copping abuse or experiencing work stress, the Pharmacists’ Support Service offers a listening ear throughout the holiday period from 8am to 11pm EST every day.

Call 1300 244 910 for anonymous and confidential support from a pharmacist colleague over the phone.

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