retail
Lockdown ‘supermarket effect’ hits Swisse
Vitamin sales moving to supermarkets, echoing the experience of competitor Blackmores There has been a shift of more people buying vitamins from supermarkets than pharmacies over the past 12 months, …
Call of the mall
Shopping malls are in decline. Despite high rents, they’re still a prime location for pharmacy, but can they still be profitable? Bruce Annabel and Mal Scrymgeour explain It was Ralph’s …
Amplified change: how to avoid disaster
What steps can pharmacy owners take to help prevent their business from succumbing to the external forces that threaten disaster? Bruce Annabel & Mal Scrymgeour investigate We recently watched a …
It’s just not cricket
Wearing varieties of beige may have worked for a former Australian cricket captain, but a beige pharmacy won’t survive or prosper, say Bruce Annabel and Mal Scrymgeour Cricket is an …
The pandemic problem
The last couple of months have seen a resurgence of the coronavirus in Australia, with Victoria forced into a lockdown of unprecedented severity. What impact have recent developments had on …
How to handle harassment at work
Retail workers including pharmacy assistants continue to be subjected to a significant amount of sexual harassment in the workplace – and the Guild expects “zero tolerance” by employers In response …
Are you allowed to offer discounts on services?
Pharmacy Board reminds pharmacists of their obligations when advertising health services, and warns about steep penalties for breaches—up to $10,000 per offence To protect consumers, the National Law has provisions …
Retail bonanza
There’s still plenty of life in the use of catalogues in retail, even among younger customers, a new survey finds Australian consumers, even those in younger demographics, still heavily use …
Diagnosing pharmacy’s terminology issues
Does pharmacy have a problem with the way it thinks about, and refers to, patient diagnosis? Glenn Guilfoyle and Jenny Blair thinks it does, and that it may have unintended …
What’s shaping OTC pharmacy?
The state of the industry in Australia’s OTC retail pharmacy channel, according to IRI’s Market Moves report IRI’s Market Moves provides a compelling overview of the most influential trends and ‘market …
Adapt to survive as grocery threat looms
Demand from supermarkets and grocery stores is expected to rise this year, threatening industry revenue as pharmacies adapt to survive in a more competitive operating environment Operators in the supermarket …
Why do people buy medicines from supermarkets?
Consumers appear to be moving away from pharmacies and into supermarkets for minor healthcare needs, says QLD researcher In Australia, supermarkets are able to offer unscheduled medicines for the treatment …